Returns & Refunds
Your happiness is our #1 priority. And that’s why we confidently stand behind our Products with a 100% money back guarantee:
If in the unlikely event you are not 100% satisfied with the results of any of our products (except herbal teas) you may return them within 30 days of purchase, and we will cheerfully issue a full refund (less any shipping and handling fees). Get in touch with Herbal New Zealand by using our contact form.
You must notify us (by e-mail) strictly within 3 days of receiving your order if there is any product damage inside the packaging. We will send you a replacement as soon as possible.
If you cancel your order before it has been shipped, Herbal New Zealand will refund your transaction in full.
If you cancel your order AFTER it has been shipped, the cancellation will be treated as a return.
Orders refused at delivery will not be refunded.
You may return the item to our PO Box Address:
Herbal New Zealand,
PO box 35293, Shirley Christchurch 8640
How do I pay?
What name will show up on my credit card statement?
Your card will be billed by Herbal New Zealand. The name on your statement is very discreet and does not mention the product or anything untoward.
If ordered before 3pm Monday – Thursday, goods will be dispatched to any city areas the next day. If ordered on Friday, Saturday or Sunday, goods will not be dispatched to any city areas until the following Tuesday. We ship our products from our distribution center located in Rangiora, New Zealand
(Delivery time is usually overnight on business days, but please allow an extra day for rural deliveries.)
Are orders shipped discreetly?
Yes it is! All orders is sent in an unmarked plain packaging with no indication whatsoever of it’s contents. All products are labelled as health supplements.
Do you ship to my country?
Yes, we ship worldwide from New Zealand. Because our products are health supplements, containing no prescription chemicals, we are able to ship these anywhere. We are very experienced and shipping and do all we can to get you your order as soon as possible.
*There are certain countries we do not ship to. They are, and not limited to: Austria, Croatia, Estonia, Finland, Germany, Morocco, Norway, Russia, Sweden, United Arab Emirates, Vietnam.
All international orders will be billed in New Zealand Dollars.